ENGLISH TEST FOR RESTAURANTS

1 / 25

What do you say when greeting a customer at a restaurant?

"Please sit down and wait."

"What do you want?"

"Hello, welcome! How can I help you?"

"Give me your order."

2 / 25

What is the correct response to “Would you like a table for two?”

"No, I don’t like tables."

"Yes, a table for two, please."

"No, a couple of chairs please."

"Yes, 2 o´clock please."

3 / 25

If a customer is allergic to nuts, what should you do?

Inform the kitchen and suggest nut-free options.

Tell them to try another restaurant.

Tell them to eat something else.

Offer them a peanut butter dessert instead.

4 / 25

What does “on the rocks” mean when ordering a drink?

With ice

With soda

Shaken, not stirred

Without ice

5 / 25

What is the correct way to ask a customer if they are ready to order?

"Now for your order"

"Are you ready to order?"

"And what food do you want to order"

"Let´s order now?"

6 / 25

What does “medium rare” mean when cooking steak?

Fully cooked

Cooked on the outside, pink inside

Toasted through

Raw inside

7 / 25

If a customer says they are “vegan,” what should you recommend?

Dish with eggs

Hummus dish

A salad with goat cheese

A seafood dish

8 / 25

What is the meaning of “Check, please”?

The customer is making a complaint

The customer wants the waiter to review the food

The customer wants a menu

The customer is asking for the bill

9 / 25

If a dish is “spicy,” it means:

It is quite salty

It is sweet

It is very cold

It has a strong, hot flavor

10 / 25

What should you do if a customer complains about their food?

Ask them to find another restaurant politely

Offer to fix the problem or get a manager

Tell them that is what they ordered and so deal with it

Say thank you for the compliment

11 / 25

A guest asks, “Can I have my steak well-done?” How should you respond?

"Actually, that isn´t possible."

"I would not recommend that due to losing its flavour."

"Are you sure that is how you want your steak?"

"Sure, we can prepare it well-done for you."

12 / 25

What is the correct phrase to suggest a dish to a customer?

"Take this one."

"Why not go for the steak?"

"You should eat this."

"I recommend the chef’s special."

13 / 25

A guest tells you their soup is too salty. What should you say?

"That´s how the chef prepares it. Sorry."

"I´m sorry. I’ll bring you another drink."

"I’m sorry. Would you like a replacement or something else?"

"Is that so? Well, next time, please don´t order it."

14 / 25

What does “side dish” mean?

A small extra dish served with the main meal

An extra plate to share a meal

The first course of a meal

A dessert

15 / 25

What does “86” mean in restaurant slang?

The price of the dish

The restaurant is about to open

The restaurant is closing soon

The dish is sold out or unavailable

16 / 25

If a customer asks for a “doggy bag,” what do they want?

A new dish

A combination of food with a drink

A bag and container to take their leftover food

A container to take their leftover food

17 / 25

What should you say if a guest leaves a generous tip?

"Thank you a lot"

"Thank you very much"

"Please, take some of it back"

"Please, more tip would be great"

18 / 25

A “prix fixe” menu means:

The meal has a fixed price and set courses

The menu changes daily

The customer must pay extra

The customer can order anything for free from the buffet

19 / 25

If a customer has a reservation but no available tables, what should you do?

Ask them to eat at the bar

Apologize and offer a solution

Tell them to try back the next day

Tell them about another restuarant they can try to eat at

20 / 25

What does “last call” mean in a restaurant or bar?

An announcement to all customers that the restuarant is closing

The final opportunity to order alchoholic drinks before closing

A reminder to pay the bill

The final order of the night

21 / 25

If a customer orders a bottle of wine and asks for it to be “decanted,” what should you do?

Serve it at the same time as the main course

Pour it directly into their glass

Transfer it into a special container to let it breathe

Serve it with ice

22 / 25

A guest complains that their food took too long. What is the best way to handle the situation?

Apologize and explain the delay politely with a possible solution

Always have the head chef or manager take care of this type of problem

Let them know it’s not your fault, but the cook´s fault

Give them a discount without explanation

23 / 25

A customer says, “This dish is too bland.” What do they mean?

It is undercooked

It is too salty

It has no strong flavor

The food is too soft

24 / 25

If a guest is intoxicated and wants another drink, what should you do?

Politely refuse and offer water or food and speak to manager if need be

Tell them to leave immediately once they pay their bill

Offer them a weaker drink instead to slow their intoxication

You must serve them another drink

25 / 25

A customer at your restaurant complains that their steak is undercooked, but the kitchen is very busy and a delay is guaranteed. What is the best way to handle the situation?

Take the steak back and put it under the heat lamp for a few minutes to warm it up.

Apologize but explain that all steaks are cooked to standard temperatures and suggest they try it as is.

Tell them the kitchen is too busy and suggest they eat around the uncooked parts.

Apologize, explain the delay, and offer a complimentary appetizer or side while they wait.

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ENGLISH TEST FOR RESTAURANTS

LEGAL

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